FAQ's

• All return & requests are to be made via email to: Sales@atouchofelegance.boutique 

or phone: 02070468899
 

• Returns & Refunds must be requested within 14 days of delivery date. Outside of this time frame will not be permitted.
 

• Returns can be in exchange of a credit voucher or refund. 

• Refunds will be refunded back to the original payment card within 7 working days of receiving the item back to us.
 

• Refunds do not include initial postage costs.
 

• Items must be unworn with tags still attached, in the same condition that we sent them to you.
 

• Gift boxes must be returned in the original packaging.
 

• Earrings are non refundable & non exchangable due to hygeine reasons.
 

• Returns can be sent back to us via royal mail 1st or 2nd class post only, we do not accept DPD or EVRI.

• We have no responsibility for returns that have been lost in transit, please address this with Royal mail.
 

• Customers are responsible for return postage fees.

• Orders placed before 3pm Monday-Friday will qualify for next day signed for delivery.

• Orders placed after 3pm will be shipped the next working day via next day signed for delivery.